Passenger disputes pursuant to the passenger – ticket contract

Cruising is one of the most popular choices of travel and one of the fastest growing categories in the leisure travel market. Millions of travelers choose cruise line travel each year. Binding arbitration is incorporated into passenger ticket contracts for most of the major cruise lines to efficiently and expeditiously resolve passenger claims. NAM is the arbitration administrator for some of the world’s leading cruise lines, including Carnival Cruise Lines, Norwegian Cruise Lines, Princess Cruise Lines, Regent Seven Seas Cruise Lines and Royal Caribbean Cruise Lines.

  • Claims are reviewed and determined by independent, experienced and neutral arbitrators.
  • NAM’s Comprehensive Dispute Resolution Rules and Procedures provide a fair, impartial and expedient process so that issues will be resolved in a timely fashion.

Rules, forms and fees

Below are links to NAM’s comprehensive rules and forms for cruise line disputes.

Comprehensive Rules and Procedures

Fees For Disputes When One of the Parties is a Consumer

Demand for Arbitration Form

Cruise Line contracts

Carnival Cruise Lines’ Ticket Contract

Norwegian Cruise Lines Ticket Contract

Princess Cruise Lines Passage Contract

Regent Seven Seas Cruise Lines Ticket Contract

Royal Caribbean Cruise/Cruise Tour Ticket Contract

PLEASE NOTE: Claims involving emotional or bodily injury, illness to or death of any passenger whatsoever arising out of or relating to a passage contract are not subject to the arbitration provision and shall be litigated before a court of competent jurisdiction.

Seafarer/Crew-Member employment disputes

NAM’s Comprehensive Dispute Resolution Rules and Procedures, as adapted for Seafarer/Crew-Member Employment Arbitrations (the “Seafarer Rules”), detail each step of the arbitration process for employment-related disputes between a seafarer/ crewmember and a cruise line/ship owner.

The Seafarer Rules are to be used when a written employment agreement between a seafarer/crewmember and a cruise line/ship owner contains a provision for the arbitration of disputes/claims.

These rules have been designed to fairly and efficiently resolve such disputes. Of paramount importance is that our procedures ensure the integrity and neutrality of the dispute resolution forum for all parties.

Contact us

For further information about either of these programs, please contact the Cruise Line Dispute Administrator at NAM, via telephone at (800) 358-2550, Ext. 128, or request more information via the following link.